Refund Policy

Last updated: August 2026

At NIVARDI, we want you to feel confident when purchasing from us. That's why we offer a 60-Day Risk-Free Trial on eligible products.

60-Day Returns

You have up to 60 days from the date of delivery to decide whether NIVARDI is right for you.

If you're not satisfied with your purchase for any reason, contact our support team within the 60-day period and we'll guide you through the return process.

To be eligible for a return:

The product must be in good condition.
The product must not be damaged due to misuse or improper handling.
Please include the original packaging whenever possible.
All included accessories should be returned with the product.

If you no longer have the original packaging, contact us before shipping the product back and we'll help you determine suitable packaging.

Refunds

Once we receive your returned product, we will inspect it and notify you by email that your return has been received.

We will then notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method.

Please allow your payment provider or bank additional processing time before the refund appears in your account.

Late or Missing Refunds

If you haven't received your refund yet:

Check your bank account again.
Contact your credit card or payment provider.
Contact your bank, as additional processing time may apply.

If you have completed these steps and still haven't received your refund, please contact us at contact@nivardi.com

Exchanges

We will replace products that arrive defective or damaged, subject to verification.

If you need an exchange, contact us at contact@nivardi.com before sending the product back.

Return Shipping

Unless otherwise required by applicable law, customers are responsible for the cost of returning an item.

Original shipping costs are generally non-refundable.

We strongly recommend using a tracked shipping service when returning your product. NIVARDI cannot be responsible for returns that are lost or damaged during transit.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and clear photos of the product and packaging.

We'll review the issue and help arrange an appropriate solution.